Project 2: Freshdesk Hands-on Project
Project title: Freshdesk Support System Setup for CloudMita Technologies
Project Overview
You have been engaged as a Customer Support Systems Specialist to set up a complete Freshdesk helpdesk for a growing company called ‘Cloudmita Technologies”. The objective of this project is to assess your ability to deploy a functional customer support system and integrate it seamlessly into a company website.
This is a real-world simulation, similar to what you would be asked to do for a startup, SME, or digital business.
Tools Required & Resource Materials
Freshdesk
Blogspot (Blogger)
Resource materials
Freshdesk:
Blogspot: How to Create Blogpot Site
Your Task
You are required to complete the following deliverables:
1. Freshdesk Account Setup – Use a Fresh Email
Create a Freshdesk account for any company of your choice (real or fictional).
Use a professional company name and branding where possible.
2. Email & Department Configuration
Connect a company inbox (or Freshdesk-provided support email).
Create at least 4 departments (Groups) such as:
Customer Support
Technical Support
Billing
Sales / General Enquiries
3. Knowledge Base (Solutions)
Create 3 Solution Articles that address common customer questions.
Ensure:
Articles are well written and helpful
Articles are publicly visible
Articles appear inside the Freshdesk support widget
4. Website Creation (Blogspot)
Create a company website using Blogspot
The site should look like a real business website (Home, About, Contact, etc.)
5. Widget Integration
Connect the Freshdesk Widget to your Blogspot website.
Name on Widget: “Cloudmita Support”
Widget Color: Ash
Confirm:
The widget loads correctly
Users can search and view Knowledge Base articles directly from the widget
Suggested Product (Very Important)
To help you create useful, realistic content, use one of the following product ideas as the company you are building support for:
Recommended Product Idea
A Digital Services Company or SaaS Tool, such as:
Online Learning Platform: Cloudmita Technologies
Example Knowledge Base Topics
== How to Buy Courses from Cloudmita Technologies
== How to Reset your Login Password for Cloudmita Technologies Profile
== How to apply for financial aid on Cloudmita Technologies Platform
Submission Requirements
You must submit all of the following:
Create a Main Google Drive Folder titled “Cloudmita Freshdesk Project”
In a Google Doc file inside the Cloudmita Freshdesk Project
Write a your name and under this,
Attach (Link to your Blogspot site)
In Another Google Folder titled “Screenshots”, attach the following
1. Screenshot of your Blogspot website (Showing the widget and active solution base topics)
Other Screenshots showing:
2. Your Freshdesk Groups (Departments)
3. Your Knowledge Base articles (On freshdesk dashboard)
Ensure your Freshdesk widget is live and functional on the site
After Properly ensuring these files are well placed,
Click here to Submit Your Project 2
Submission Deadline: 25th March 2026
Thank U sir for giving me this opportunity to atleast exercise fresh desk in this way…. I had little issue using some of the tools but I know my learning experience is getting better and I can see some improvement from Wen I started…. Thank U sir and may God continue to bless uu🙏❤️💯
Thank you so much. I totally enjoyed working on this project.
Whew! Thank you. This project puts every theory into practice 👍. I scaled through and I’m getting better 💪
My trial for this project 2 took me 4 good hours to navigate but I tried the second time, and it took me just an hour to complete. Indeed, Practice they say makes perfection.
Good evening sir admin Mr Micheal.. I want to thank U for giving me dis opportunity
Thank you Dr.otanwa for this project, kindly rewiew my job
Thank you so much boss for this challenging projects..
At first, I thought I couldn’t do it but when I finally dived into, I found it to be fun and thank you for the video Guide..
Thank you Dr otanwa. This project was really challenging. But I’ve finally done.
I’m unable to submit, the link is not working anymore
I am so overwhelmed with what i achieved doing this project..thank you so much coach. I have a litte issue with the google drive submission stuff
This is exactly what I am looking for
Thank you sir, let me start working on it
Thanks boss for this challenge, but am finding it difficult to understand the 2nd step where you say “knowledge Base (solution)”
Care to explain please 🙏
Omo it’s not easy pulling off this project but it’s worth it
Thank you sir for this project, been working on it but I don’t quite get the recommended product idea and suggest product. I’ve watch the videos but I didn’t see any solution to it.
Though the project takes me some days to understand and finish it but I’m enjoying it. It’s another way of perfecting what I learnt here, thank you so much Michael
It took me time before I could understand and digest properly. This project has helped me to sincerely understand what I learnt. Thank you so much Michael.
Omo I didn’t see the project update on time due to my tight schedule. But I had to carry on with it even though the deadline was 25th March. I love things like this it is helping my learning process.
please forgive me for submitting late.
I’m happy I’m able to summits my second project
i summited late but am glad i was able to do it
Though submitting very later and having encountered a lot of challenges. Glad I tried it out.
I am glad I was able to do this project. It felt like handling a real-time project. That was some GRIT mindset here. Thank you, Mr Otanwa, for the little stretch.