Group Project 2 – Freshdesk Support System Setup (Client Simulation)

Project 2: Freshdesk Hands-on Project

Project title: Freshdesk Support System Setup for CloudMita Technologies

Project Overview

You have been engaged as a Customer Support Systems Specialist to set up a complete Freshdesk helpdesk for a growing company called ‘Cloudmita Technologies”. The objective of this project is to assess your ability to deploy a functional customer support system and integrate it seamlessly into a company website.

This is a real-world simulation, similar to what you would be asked to do for a startup, SME, or digital business.

Tools Required & Resource Materials

Freshdesk

Blogspot (Blogger)

Resource materials

Freshdesk: Freshdesk Tutorial

 

Blogspot: How to Create Blogpot Site

Your Task

You are required to complete the following deliverables:

1. Freshdesk Account Setup – Use a Fresh Email

Create a Freshdesk account for any company of your choice (real or fictional).

Use a professional company name and branding where possible.

2. Email & Department Configuration

Connect a company inbox (or Freshdesk-provided support email).

Create at least 4 departments (Groups) such as:

Customer Support

Technical Support

Billing

Sales / General Enquiries

3. Knowledge Base (Solutions)

Create 3 Solution Articles that address common customer questions.

Ensure:

Articles are well written and helpful

Articles are publicly visible

Articles appear inside the Freshdesk support widget

4. Website Creation (Blogspot)

Create a company website using Blogspot

The site should look like a real business website (Home, About, Contact, etc.)

5. Widget Integration

Connect the Freshdesk Widget to your Blogspot website.

Name on Widget: “Cloudmita Support”
Widget Color: Ash

Confirm:

The widget loads correctly

Users can search and view Knowledge Base articles directly from the widget

Suggested Product (Very Important)

To help you create useful, realistic content, use one of the following product ideas as the company you are building support for:

Recommended Product Idea

A Digital Services Company or SaaS Tool, such as:

Online Learning Platform: Cloudmita Technologies

Example Knowledge Base Topics

== How to Buy Courses from Cloudmita Technologies
== How to Reset your Login Password for Cloudmita Technologies Profile
== How to apply for financial aid on Cloudmita Technologies Platform

Submission Requirements

You must submit all of the following:

Create a Main Google Drive Folder titled “Cloudmita Freshdesk Project”

In a Google Doc file inside the Cloudmita Freshdesk Project

Write a your name and under this,

Attach (Link to your Blogspot site)

In Another Google Folder titled “Screenshots”, attach the following

1. Screenshot of your Blogspot website (Showing the widget and active solution base topics)

Other Screenshots showing:

2. Your Freshdesk Groups (Departments)

3. Your Knowledge Base articles (On freshdesk dashboard)

Ensure your Freshdesk widget is live and functional on the site

After Properly ensuring these files are well placed,

Click here to Submit Your Project 2

Submission Deadline: 25th January 2026